Collection of Personal Information

In order for us to provide you with your warm + woolly knits, we need to collect some personal information from you. This information includes: Full name, postal address, phone number and email. This information is only provided by you (the customer), when placing and order online + is used only for the purposes of getting your knit to you in the right place.

When using our website and filling out an online order form, you consent to us using this personal information for the sole purpose of delivering your order to you and for no other purpose unless direct additional consent is provided by you (the customer).

You are not obliged to provide your personal information to us, however these basic details will allow us to send your new knit to you + contact you throughout the process should we need to for purposes of delivery/production times only.

Purposes for managing your personal information

We will only collect, hold, use and disclose personal information about you for the following purposes:

  • to process transactions and deliver products to you
  • to verify your identity
  • to communicate with you
  • to provide, maintain, enhance or update our website, products or services
  • to conduct marketing activities, including sending newsletters, invitations and special offers to you (you may unsubscribe from receiving marketing material by sending an email to, or clicking "unsubscribe" at the bottom of direct marketing emails
  • to maintain our business records
  • for any other purpose to which you have consented to or as permitted by law

Use of + Disclosure of personal information

We will only use/and or disclose your personal information as outlined above in our privacy policy and for no other means. 

We may disclose personal information to third parties for purposes only for:

  • Postal/Courier services
  • regulatory or government authorities as required by law

You are entitled to request access and correction of all personal information you provide to us at any time by emailing


We will always take all reasonable steps to maintain the security and integrity of information we hold and to protect your personal information from misuse or loss caused by unauthorised access, modification or disclosure.

Contact us:
Should you have any questions or concerns regarding the above or any other matter, please email us at:

Changes to this privacy policy

We may amend this Privacy Policy. This Privacy Policy replaces any other privacy policy published by us to date. If any changes are made to this Privacy Policy, we will update this section of our website.
Last updated on 23 March 2020.